Connections is a European technology company founded in 2005 in Bucharest, accelerating digital transformation through Artificial Intelligence solutions, automation (RPA), and cybersecurity. With nearly 200 employees and over 20 years of experience in mature markets across Central and Eastern Europe, we deliver scalable software solutions for clients in various industries. We operate in an environment driven by professionalism and entrepreneurial spirit, constantly investing in people and in the development of their skills.
General description of the role
We are looking for an experienced IT Support Specialist to provide technical support to users, identify and resolve IT incidents, and install, configure, and maintain systems and applications. The successful candidate will contribute to the efficient operation of IT activities in accordance with internal procedures and standards.
Responsibilities:
Providing technical support to users and resolving support requests;
Installing, configuring, and maintaining IT equipment and applications;
Identifying and resolving IT incidents and technical issues;
Configuring and managing user access and permissions;
Monitoring systems and ensuring their proper operation;
Ensuring compliance with internal procedures, standards, and security policies;
Documenting IT activities and keeping technical documentation up to date;
Collaborating with internal teams to implement solutions and resolve technical issues;
Participating in projects and initiatives aimed at improving IT services and processes.
Requirements:
Relevant experience in a technical support role or a similar position;
General knowledge of operating systems, applications, and hardware;
Ability to identify, analyze, and resolve technical issues;
Strong organizational and task prioritization skills;
User-oriented approach with a focus on finding effective solutions;
Excellent communication and collaboration skills;
Ability to work both independently and as part of a team;
Strong attention to detail and ability to follow internal procedures and standards;
Ability to adapt to new technologies, systems, and processes;
Ability to effectively manage multiple requests and competing priorities;
Basic knowledge of information security principles and industry best practices;
Willingness to continuously learn and develop professionally;
Higher education in a technical or relevant field; professional certifications are considered an advantage.
What We Offer
Referral bonus for recommending future colleagues;
Learning & Development programs to support your continuous growth;
Stability and dynamic projects that allow you to build a long-term career;
Access to Bookster for a wide range of books and resources;
Discounts and partnerships with services such as City Dent, ESX, Therme, and more.
Interested in joining us? Drop us an e-mail with your CV at: recrutare@connections.tech – we’re excited to hear from you!
