Sales Support Specialist

Location: Bucharest 

Work mode: Hybrid 

Contract type: Full Time 

Department: Sales 

About us

Connections is a European technology company, founded in 2005 in Bucharest, that accelerates digital transformation through Artificial Intelligence, automation (RPA), and cybersecurity solutions. With nearly 200 employees and over 20 years of experience in mature markets across Central and Eastern Europe, we deliver scalable software solutions for clients across diverse industries. We operate in an environment driven by professionalism and an entrepreneurial spirit, consistently investing in our people and the development of their skills.

General description of the role

A Sales Support Specialist is a professional who provides assistance and support to the sales team by responding to customer inquiries, processing orders, and maintaining sales-related databases. They play a crucial role in ensuring smooth sales operations and customer satisfaction. 

Responsibilities: 

• Maintain close communication with operational and recruitment departments, sharing the specific requirements of new clients and acting as a liaison between outdoor sales colleagues and operational colleagues; 

• Check/update resource work orders; 

• Customer order update checkups; 

• Generating TimeSheets for resources; 

• Verification of invoices, TimeSheet’s of the resources and invoice modification requests, TimeSheet – end/beginning of the month; 

• Request for approval hours worked by resources – end/beginning of the month; 

• Generation of additional reports/folders with Time Sheet /customer specific requirements – end/beginning of the month; 

• Request to issue invoices for customers – end/beginning of the month; 

• Sending Client invoices together with additional folders – end/beginning of the month; 

• Newsletter change requests; 

• Transmission of newsletter to the network of collaborators; 

• Setting interviews with candidates for new open positions; 

• Onboarding the resource – generating ctr/order/ Time Sheet collaborator & specific requirements for the Client’s onboarding process. 

What we offer:

• Referral bonus for recommending future colleagues; 

• Learning & Development programs to support your continuous growth; 

• Stability and dynamic projects that allow you to build a long-term career; 

• Access to Bookster for a wide range of books and resources; 

• Discounts and partnerships with services such as City Dent, ESX, Therme, and more; 

• Additional vacation days to enjoy more time off.