Location: Bucharest
Work mode: On-site
Contract type: Full Time
Department: Sales
About us
Connections is a European technology company, founded in 2005 in Bucharest, that accelerates digital transformation through Artificial Intelligence, automation (RPA), and cybersecurity solutions. With nearly 200 employees and over 20 years of experience in mature markets across Central and Eastern Europe, we deliver scalable software solutions for clients across diverse industries. We operate in an environment driven by professionalism and an entrepreneurial spirit, consistently investing in our people and the development of their skills.
General description of the role
We are looking for a results-driven Sales Specialist responsible for converting leads generated through the reseller network into active clients by conducting proactive telephone outreach and guiding prospects throughout the onboarding process until final activation.
The role focuses on lead conversion, client onboarding support, and promoting fintech solutions designed for merchants, particularly services related to accepting electronic payments through POS terminals.
This position functions as part of a commercial inside sales team, with a strong focus on closing opportunities, reducing onboarding abandonment, and ensuring a positive customer experience throughout the activation process.
Responsibilities:
- Contact reseller-generated leads through proactive outbound calls;
- Qualify prospects and identify their business needs related to payment solutions;
- Present and promote POS terminals and electronic payment services for merchants;
- Guide clients step-by-step through the onboarding platform, including:
– company details;
– administrator information;
– business locations.
- Provide support for uploading required documents such as:
– Company Registration Certificate;
– Articles of Incorporation;
– Bank statements.
- Assist clients in completing the video identification process;
- Perform systematic follow-ups to ensure completion of the onboarding process and activation of services;
- Handle client objections and provide solutions to facilitate the decision-making process;
- Reactivate abandoned leads and encourage onboarding completion;
- Identify opportunities for upsell and cross-sell within the company’s product portfolio;
- Communicate commercial campaigns and offers to reseller partners;
- Maintain accurate records of interactions and activities in CRM systems;
- Contribute to achieving individual and team sales targets.
Requirements:
- Minimum 3–5 years of experience in telesales, outbound sales, or commercial call center environments;
- Proven ability to convert leads into active customers and successfully close sales opportunities;
- Experience in financial services, fintech, banking, or telecommunications is considered an advantage;
- Strong communication and persuasion skills;
- Customer-oriented mindset with strong problem-solving abilities;
- Ability to manage multiple leads and follow-up activities simultaneously;
- Comfortable working with CRM systems and digital onboarding platforms.
What We Offer
- Learning & Development programs to support your continuous growth;
- Stability and dynamic projects that allow you to build a long-term career;
- Discounts and partnerships with services such as City Dent, ESX, Therme, and more.
Interested in joining us? Drop us an e-mail with your CV at: recrutare@connections.tech – we’re excited to hear from you!
